LONDON CITYBASE RENTALS
STUDIO | ONE BEDROOM | TWO BEDROOMS | THREE BEDROOMS
+44 0203 389 9373
© The LONDON FLATS DIRECT LTD 2016 - 2019 - www.london-citybase-rentals.co.uk - Company Reg. Number 10448896
LONDON FLATS DIRECT LTD
8 Fredericks Place, London, EC2R 8QE
Tel: 0203 389 9373
Fax: 0203 389 9567
Frequently Asked Questions
How do I book an apartment?
Select the dates of your trip to London and how many people are in your travel party. Choose your preferred Apartment.
Alternatively, Send us an email and let us know what you need and we will do all the above for you.
How do I pay?
You can pay by bank transfer or Wire Transfer from other Countries.
If the arrival date is more than 8 weeks away, we would only need 50% of the rent as a refundable booking deposit at the time of booking. Then, 2 weeks prior to your check in date, we would take the remaining 50% of the payment. If your booking begins within 2 weeks, then we would take the full payment upon booking. The £200 refundable security deposit is also due during booking and refunded cash on your check out date.
How do we check out?
Check out time is 12:00 noon however a late check out can be requested – just send us an email.
If you require a late check out, please contact us before your stay as the only way to 100% secure a checkout that is later than 12.00 noon is to book an extra day. If there are alternative possibilities, we’re happy to discuss these when you email us.
If you have not yet given your departure details before your arrival, that’s not a problem as long as you email us during your stay (please make sure its more than three days before your departure date!). We can then make all the arrangements for your departure including the collection of keys, refund of deposit and taxi transfers etc.
What about checking in?
As soon as your booking is confirmed, all you need to do is go to our website and complete the arrival/departure form.
There are two options to collect the keys to your London Home:
The first one is to book one of our taxis (through the arrival form) and our drivers will take you to the property, let you in and hand over the keys.
Or, if you are making your own way to the property, we can arrange for a staff to meet you at the property and hand over the keys.
If you’re super organised and already know your departure details – great! Go ahead and add them to the form too.
Please remember to include as much information as possible in the Arrival/departure Form
How does the Telephone get charged?
If you incur extra charges on using the Home’s land line telephone, you will be informed and the charge will be deducted from your refundable security deposit. Please be aware that not all properties offer the use of a telephone –see the features on the individual property pages or feel free to ask us.
What if I need to cancel my booking?
We require full payment two weeks prior to arrival. Should you need to cancel the booking, we offer full payment refund, if cancellation is made three days to arrival. If cancellation is made after arrival date, we will charge all used nights. We do strongly advise, therefore, that you take travel insurance to cover you for this eventuality.
What is the service fee?
We charge £50 service fee.
The Service Fee covers the following: key hand over arrangements. One set of high-quality linens and towels. Help desk managed by our friendly, dedicated office team. 24 hour emergency telephone line.
We are always at the end of the email while you are here and will do our very best to help with any questions you have.