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©   The LONDON FLATS DIRECT LTD   2016 - 2019 - -  Company Reg. Number 10448896


8 Fredericks Place, London, EC2R 8QE

Tel: 0203 389 9373

Fax: 0203 389 9567



Booking Terms and Conditions

1.  Introduction


1.1.   These terms and conditions apply to all self service apartments booked or reserved with us.


1.2.   By clicking the ‘I agree to these terms and conditions’ box above, you agree that you accept these terms and conditions. You will not be able to proceed with your reservation without clicking the box to confirm acceptance.


Please read these terms and conditions carefully before ticking the ‘I agree to these terms and conditions’ box. In particular, your attention is drawn to the Exclusions and Limitations of Liability clause below.


1.3.   References to ‘we’, ‘us’ and ‘our’ refers to London Apartments Lets Limited.


1.4.   References to ‘you’ means the person who has made a reservation for accommodation with us, or the persons and/or legal entity on behalf of whom the reservation is made.


1.5.   Where there is any inconsistency between these and any other terms and conditions previously applicable to the reservation of serviced apartments on the Website, these terms and conditions for the reservation of temporary accommodation shall take priority.


2.  Contract terms


2.1.   By placing a reservation using this Website you confirm either that:


2.1.1.    you are placing the reservation in your personal capacity and that you accept that these terms and conditions will apply to you and anyone else who will be resident at our accommodation under your reservation; or


2.1.2.    you are placing a reservation in the name of a partnership, company or other legal entity, that you have the right and authority to place the reservation and to accept these terms and conditions on behalf of such partnership, company or other legal entity.


2.2.   It shall be your responsibility to ensure that all details you provide us with when placing a reservation are complete and accurate.


3. Reservations


3.1.   All reservations must be made online at (the "Website") or by email sent to


3.2.   Each reservation will be an offer by you to place a reservation subject to these terms and conditions. We will not be bound to agree to the requested reservation until we have accepted the reservation by sending a reservation confirmation email to you. Subject to clause 5, we will be bound by your reservation when you receive a reservation confirmation email.


3.3.   Reservations are subject to the availability of the requested accommodation. If the requested accommodation is unavailable, we will send you an email stating that your reservation has not been made and we will endeavour to offer you alternative accommodation.


3.4.   We will be entitled to reject any reservation and, if we do so, you will be notified.


3.5    No Children under the age of 18 will be allowed to check-in unaccompanied



4.  Payment


4.1.   You must pay in full when placing a reservation. Payments can be made using Bank Transfer  or Wire Transfer from other Countries.


4.2.   We also accept payment through Money Gram or Western Union if your booking is urgent.


5. Deposit


5.1.   All bookings under 14 nights to arrival will be subject to the following deposit terms:


5.1.1.    Full payment might be required at the time of booking.



6.  Cancellation


6.1.   You will be entitled to cancel your reservation prior to the commencement date by written notice sent to us by emailing: with your reservation reference number, subject to the following cancellation charges:


6.1.1.    For reservations of up to 7 days    Notice made 48 hours or more prior to arrival – monies refunded in full.    Notice made less than 48 hours prior to arrival – no refund for the full duration of the reservation term.


6.1.2.    For reservations of between 7 and 90 days    Notice made 21 days or more prior to arrival – monies fully refunded.


6.2.   If you wish to check out prior to your booked departure date you must notify us. We shall be entitled, at our sole discretion, to treat the early departure as a cancellation.


6.3.   In the event that we are unable to provide you with the accommodation detailed in your reservation confirmation, we will endeavour to offer you alternative accommodation of similar standards at no additional charge.


6.4.   Due to circumstances outside of our control or errors in information, there may be occasions where reservations need to be changed or cancelled. We reserve the right to change or cancel a reservation and will promptly notify you of any change or cancellation. We will endeavour to offer you alternative accommodation of a similar standard at no additional charge or will provide you with a full refund.


6.5    Promotional and Package Rates are subject to the Cancellation Terms as outlined during the booking process.




7.  Amendments


7.1.   You may request amendments to your reservation by sending a written request to us through the email. We have no obligation to agree to any requested amendment. An amendment will be accepted when you receive confirmation of the amendment by email. Amendments to your reservation may be subject to further charges and additional payments which will be notified to you prior to final confirmation of an amendment to your reservation.




8. Exclusions and limitations of liability


8.1.   Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury resulting from negligence or for fraudulent misrepresentation or in any other circumstances where liability may not be so limited under any applicable law.


8.2.   Subject to clause 7.1, we shall not be liable, whether in contract, tort, negligence, breach of statutory duty or otherwise for loss of data, profit, revenue, use, business, anticipated savings, goodwill, reputation or opportunity, financial or other economic loss or any indirect or consequential loss or damage, costs or expenses whatever or however arising out of or in connection with:


8.2.1.    the provision of accommodation; or


8.2.2.    any non-availability or use of this Website or any reliance on its contents.


8.3.   Subject to clauses 7.1 and 7.2, our total liability, whether in contract, tort, negligence, breach of statutory duty or otherwise, for any loss or damage, costs or expenses arising directly in connection with:


8.3.1.    the provision of accommodation; or


8.3.2.    any non-availability or use of this Website or any reliance on its contents


Shall not exceed an amount equal to the fees paid to us in respect of your reservation.


8.4.   If the limitation on our liability set out in clause 7.3 is adjudged to be unreasonable in the circumstances, the limit of our liability shall be increased to the amount that we can recover from our insurer for the loss in question.




9.  Statutory Rights


9.1.   Nothing in these terms and conditions shall affect your statutory rights if you are reserving accommodation as a consumer (for example, if you are not reserving accommodation on behalf of a business or its employees).




10.  Data Protection


10.1.   By using our Website or making a reservation and not advising us to the contrary, you agree to us using your data in a manner as set out in these terms and conditions.


10.2.   We will not share any information received with any third parties. We will use the data solely for our own purposes.


10.3.   If you have not previously objected to us using your personal information for marketing purposes.


10.4.   Under the Data Protection Act 1998, you may request details of the personal information that we have on file by emailing us.


10.5.   Please also contact us through the email address if you believe that any information we have on file about you is incorrect or incomplete. We will endeavour to correct our records accordingly as soon as possible.


10.6.   We are committed to keeping the information which you provide to us in a secure manner.




11.  Notices


11.1.   If we need to contact you or to serve written notice on you in connection with this agreement we may do so by sending an email to you at the email address provided on booking, or, during your stay, we may leave a written notice for you at the accommodation.


11.2.   If you need to contact us or to serve written notice on us in connection with this agreement you may do so by sending an email to us.